Refund Policy

Returns

We do not accept return requests. All sales are final.
If you have any questions about your order, you may contact us at Christinetom20@gmail.com.

Jewelry Length & Customization Policy

Please note that length-related issues (too long or too short) are not eligible for refunds or returns. All jewelry lengths are selected by the customer at checkout.

Adjustments and custom length selections are made before placing your order, so please double-check your chosen length carefully. Once an order is placed, we cannot offer refunds, returns, or exchanges due to length preferences.

No refunds on any jewelry that has personal laser engraving  

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Damage caused after delivery will not be accepted for return or exchange. Any jewelry that shows signs of wear, use, or mishandling cannot be returned.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items
  

• Worn or damaged jewelry

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to place a new order.

Refunds

If a refund is approved due to a verified issue upon delivery, we will notify you once the item has been received and inspected. Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card company to process the refund.